BOOKING ON THE WEBSITE (7)

We at GRAND PLAZA HOTEL SA have always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe, therefore our Privacy Policy and procedures will comply with General Data and Protection Regulation. You can find all the information you need on our Privacy Notice at:

PRIVACY NOTICE

SHERATON BUCHAREST is owned by Romanian legal entity GRAND PLAZA HOTEL SA.

We see it as a great opportunity to show you exactly what we do with the information you give us permission to have. And in helping us to understand you better, we can enhance your experience with SHERATON BUCHAREST.

We will tell you exactly what information we can collect, how we can collect it, what we can use it for, who we can share it with – and how we will keep it safe.

Below you can find information that explains how we collect personal data when booking a stay using the website www.sheratonbucharest.com. When you access the reservation section, you will be automatically redirected to the STARWOOD PREFFERED GUEST page – https://www.starwoodhotles.com/ where you will continue the booking process subject to the terms and conditions of that site.

WHAT INFORMATION ABOUT YOU DO WE COLLECT?

In order to make an online booking using the SPG platform, GRAND PLAZA HOTEL SA will receive the following personal data of the applicant: name and surname; phone number; your e-mail address. To guarantee your reservation, we ask for some information about your bank card.

HOW DO WE USE THE INFORMATION ABOUT YOU?

All this information is legally required to guarantee your reservation and to be accommodated in our hotel.

In order to confirm your reservation, we will verify with ALPHA BANK, our partner who offers us this service, the credit card used for guarantee.

If, for various reasons, we will have to contact you before staying in our hotel, we will do so only through the email address provided by you.

We do not sell or convey your personal data to other entities. They are stored in our servers for a period of 36 months after your last stay with us, when they will be automatically deleted.

MARKETING

We will not send you any information about our hotel because we cannot contact you directly.

During the check-in procedure, if you wish, you can directly provide us your personal email address and you can give us your consent to keep you updated with our offers. If you have accepted this, you can always opt out to receiving news and offers from us through a simple unsubscribing process.

 

ACCESS TO INFORMATION, DATA RECTIFICATION AND COMPLAINTS

Please be sure that all your rights are observed and that your personal information are fully protected.

You may request a copy of the information we hold about you, ask for the data to be rectified or deleted or request data processing restrictions.

If you want to do any of the above, please write us an email directly from the e-mail address used for our correspondence.

The contact details of the Department dealing with personal data protection are: DPO@SHERATONBUCHAREST.COM

 

You have the right to complain to the National Supervisory Authority for Personal Data Processing. This is the authorized body you can address to if you feel that your requests have not been resolved pursuant to the legislation. More information can be found at the following address: http://www.dataprotection.ro/?page=contact 

VALIDITY OF THE PRIVACY NOTICE

This version of the Notification is effective from May 2018 and will be updated if new legal requirements arise.